Arriving at two in the morning
Someone is at the desk
The front desk is staffed twenty four hours a day, seven days a week. There is no cut-off for arriving and no bell to ring and hope. A delegation landing at two in the morning checks in without waiting for anyone to be woken.
This is the single most common thing guests write to us about before they book, and it is the easiest one to answer.
Send the flight number
If you would rather not work out the metro at that hour, message the desk your flight number and we will send a car. Telling us the number rather than the time means the driver is watching the same delay you are.
The same works in reverse. Departures before the metro starts running are the reason the travel desk exists; a four in the morning car is a normal request here, not a favour.
What to expect at that hour
A lift serves every floor, so luggage and an upper floor are not a problem at any hour. Backup power covers the building.
For check-in and check-out times on your particular booking, ask the desk when you book. Groups can stagger both when flights are spread across a day.
